Contact

For questions do not hesitate to contact us via tailoress@hel.design . During working hours we will get back to you within 48 hrs.

Opening hours are Monday to Friday, 13-19 o'Clock CET.

 

Size chart 

We recommend to follow the chart listed below. Please measure your body with those undergarments you are going to wear with the clothes (padded bra, no bra, shaping-wear etc).

 

Size Bust Waist Hips
XS up to 80 cm 65 cm 90 cm
S up to 90 cm 70 cm 100 cm
M up to 102 cm 76 cm 112 cm
L up to 115 cm 82 cm 125 cm
XL up to 128 cm 90 cm 138 cm

Please note: this size chart differs a little from the averagely used - based vary much on the way the way the dresses are cut.  

E.g.

For the Calendula and the Myosotis alpestris is primary the size of your bust, eventually the size of you waist is relevant but it is cut very wide. 

For the Delphinium, Aconitum and the Rosa Dresses the size of your bust and waist are relevant.

If you are not sure which size to chose or have some other requirement, please reach out to us.

 

Custom Orders

We do offer extended  customizing of our creations and not all our creations are shown in our Webshop. If you have a vision in mind, like exquisite materials (such as raw silk, lace ...) or pattern adaptions - you are very welcome to contact us via tailoress@hel.design 

 

Production

Each product is produced especially for you with carefully selected materials. Please note that production time may consume up to ten weeks depending on stock of fabric. If you need it quickly, please reach out to us before ordering.

 

Shipping

Depending on availability, parcels will be shipped with DPD and arrive within Europe within 2-5 working days. 
Shipping costs will be shown directly in the cart before ordering. If shipping to your country is not listed, please contact us.

 

Returns

We are a small company that creates products with the uttermost care. Therefor returning an item is only possible in terms of legal warranty (e.g. if the item is damaged at the point of unpacking it - in that case we would repair it and return it to you) . Therefor please pay attention to our sizing information! Also note that the precise colour shades might not be shown correctly on your screen.

Terms & Conditions

These terms and conditions apply to the use of this Webshop hel.design.

By accessing this website or placing an order, you agree to be bound by these terms and conditions. Using this website indicates that you accept these terms regardless of whether or not you choose to register with us or order from us. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms & Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

By agreeing to these Terms & Conditions, you represent that you are at least 18 years old.

 

Our store is hosted on Webador / JouwWeb B.V.. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

 

Contract

A consumer pursuant to these Terms and Conditions is any natural person concluding a legal transaction for a purpose attributed neither to a mainly commercial nor a self-employed occupational activity.

The product descriptions in the webshop do not constitute binding offers on the part of the seller (hel.design), but are merely descriptions which allow the consumer to submit a a binding offer.

The consumer may submit the offer via the online order form integrated into the webshop. In doing so, after having placed the selected goods and/or services in the virtual basket and passed through the ordering process, and by clicking the button finalizing the order process, the consumer submits a legally binding offer of contract with regard to the goods and/or services contained in the virtual basket. 

The Seller (held.design) may reject or accept the consumers offer by transferring a written confirmation (e-mail). By sending an order confirmation, the contract shall be concluded. By rejecting the offer the Customer is no longer bound by his statement of intent.

 

The English language is exclusively available for the conclusion of the contract.

It is the customers responsibility to ensure that the e-mail address he provides for the order processing is accurate so that e-mails sent by the Seller can be received at this address. Particularly, it is the Customers responsibility, if SPAM filters are used, to ensure that all e-mails sent by the Seller or by third parties commissioned by the Seller with the order processing can be delivered.

 

The Austrian law shall apply. The Convention of the United Nations concerning the international sale of goods of April 11th, 1980 (CISG) is explicitly excluded. The Seller’s place of business shall be the sole place of jurisdiction for all legal disputes arising from this contract.

 

Witdrawal

Consumers are entitled to withdraw from the contract within 14 days, starting from the date the contract is concluded  - without stating any reason, in written form (e-mail).

 

Prices & Payment Conditions

Unless otherwise stated in the product descriptions, prices indicated are total prices and include the statutory Austrian value-added tax. Any possible additional delivery and dispatch costs are specified separately in the shopping cart of the Webshop.

Please remember, that outside the European Union additional fess and taxes might need to be payed once the item arrives at your destination.

 Payment can be made using one of the methods mentioned in the webshop and must be made before the contract can be concluded.

 

Shipment and Delivery Conditions

Goods are generally delivered on dispatch route and to the delivery address indicated in the ordering form of the Webshop by the Customer, unless agreed otherwise.

Should the assigned transport company return the goods to the Seller, because delivery to the Customer was not possible, the Customer bears the costs for the unsuccessful dispatch.

The forwarding agent has to be immediately notified of any obvious transport damages and the Seller has to be informed accordingly.

 

Warranty

The customer is entitled to a warranty for defects in the purchased goods in accordance with the statutory provisions.

The Customer has to notify the Seller about warranty claims as soon as they appear.

Privacy 

We are committed to protecting your privacy and will only use the information collected about you lawfully (in accordance with the Data Protection Act 1998) - for fulfilment of the order and related processes. We will never collect sensitive information about you without your consent or share your details with anyone else. You will not receive emails from us without your say so, and you may unsubscribe at any time.

We may use technology to track the patterns of behaviour to visitors to this site. This can include using a “cookie” which would be stored on your browser.  You can usually modify your browser to prevent this happening if you would rather. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions about your privacy, please feel free to contact us

Imprint

 

All rights reserved. This website and all of its contents are protected by copyright. No part of it may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the written permission 

 

hel.design e.U.

Inh. Julia Koch

FN 548589z 

HG Wien

 

Payments are made via Stripe Payments Europe, Ltd.

 

The European Commission provides a platform for the out-of-court resolution of disputes (ODR platform), which can be viewed under http://ec.europa.eu/odr