Adjustments to the size vs. made-to-measure Option

Adjustment of a size means we widen or tighten the circumference at the waist/hips, shoulder width or sleevelength.

Made-to-measure means that we model the garment along the form of your body - as far as this is possible virtually. It requires a constant exchange of information and pictures.

 

Production

Each product is produced especially for you with carefully selected materials. Please note that production time may consume up to eight weeks depending on stock of fabric. If you need it quickly, please reach out to us before ordering.

 

Delivery

Delivery costs will be calculated at the checkout. Delivery time depends on the location as well as the season and may vary.

 

VAT

The prices include 25% Norwegian VAT.

(Value added) tax obligations outside the EU, furthermore import fees, shall be at the buyers responsibility.

 

Returns

We are a small company that creates products with the uttermost care. Therefor returning an item is only possible in terms of legal warranty (e.g. if the item is damaged at the point of unpacking it - in that case we would repair it and return it to you) . Therefor please pay attention to our sizing information and the information you provide during the purchase!

Also note that the precise colour shades might not be shown correctly on your screen.

 

Terms & Conditions 

These terms and conditions apply to the use of this Webshop hel.design.

By accessing this website or placing an order, you agree to be bound by these terms and conditions. Using this website indicates that you accept these terms regardless of whether or not you choose to register with us or order from us. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms & Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

 

Our store is hosted on Webador / JouwWeb B.V.. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

 

By agreeing to these Terms & Conditions, you represent that you are at least 18 years old.

 

Contract

A consumer pursuant to these Terms and Conditions is any natural person concluding a legal transaction for a purpose attributed neither to a mainly commercial nor a self-employed occupational activity.

The product descriptions in the webshop do not constitute binding offers on the part of the seller (hel.design), but are merely descriptions which allow the consumer to submit a a binding offer.

The consumer may submit the offer via the online order form integrated into the webshop. In doing so, after having placed the selected goods and/or services in the virtual basket and passed through the ordering process, and by clicking the button finalizing the order process, the consumer submits a legally binding offer of contract with regard to the goods and/or services contained in the virtual basket. 

The Seller (held.design) may reject or accept the consumers offer by transferring a written confirmation  (e-mail) after all the information required on the specific products description, is exchanged completed. By sending an order confirmation, the contract shall be concluded. By rejecting the offer the Customer is no longer bound by his statement of intent.

 

The English language is exclusively available for the conclusion of the contract.

It is the customers responsibility to ensure that the e-mail address he provides for the order processing is accurate so that e-mails sent by the Seller can be received at this address. Particularly, it is the Customers responsibility, if SPAM filters are used, to ensure that all e-mails sent by the Seller or by third parties commissioned by the Seller with the order processing can be delivered.

 

The Austrian law shall apply. The Convention of the United Nations concerning the international sale of goods of April 11th, 1980 (CISG) is explicitly excluded. The Seller’s place of business shall be the sole place of jurisdiction for all legal disputes arising from this contract.

 

Witdrawal

Consumers are entitled to withdraw from the contract within 14 days, starting from the date the contract is concluded  - without stating any reason, in written form (e-mail).

 

Prices & Payment Conditions

Unless otherwise stated in the product descriptions, prices indicated are total prices and include the statutory value-added tax. Any possible additional delivery and dispatch costs are specified separately in the shopping cart of the Webshop.

 Payment can be made using one of the methods mentioned in the webshop and must be made before the contract can be concluded.

 

 

Shipment and Delivery Conditions

 Goods are generally delivered on dispatch route and to the delivery address indicated in the ordering form of the Webshop by the Customer, unless agreed otherwise.

Should the assigned transport company return the goods to the Seller, because delivery to the Customer was not possible, the Customer bears the costs for the unsuccessful dispatch.

The forwarding agent has to be immediately notified of any obvious transport damages and the Seller has to be informed accordingly.

 

 

Warranty

The customer is entitled to a warranty for defects in the purchased goods in accordance with the statutory provisions.

The Customer has to notify the Seller about warranty claims as soon as they appear.

Privacy 

We are committed to protecting your privacy and will only use the information collected about you lawfully (in accordance with the Data Protection Act 1998) - for fulfilment of the order and related processes. We will never collect sensitive information about you without your consent or share your details with anyone else. You will not receive emails from us without your say so, and you may unsubscribe at any time.

We may use technology to track the patterns of behaviour to visitors to this site. This can include using a “cookie” which would be stored on your browser.  You can usually modify your browser to prevent this happening if you would rather. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions about your privacy, please feel free to contact us